IMPACT OF COVID-19 ON THE SERVICE INDUSTRY: A REVIEW

Siti Norashikin Bashirun, Mohamad Qandias Mohd Taufik, Mohamad Shahrul Isa Mohamad Razlan, Nur Allyssa Azry Azrien Azry, Nurin Liyana Wadiyah Abdul Razak, Ameishah Khairiah Alamein

Abstract


The global economy is being impacted by coronavirus disease (COVID-19) in a way that has never been seen before. Many businesses are affected which resulted in significant changes in the service industry. This paper aims to present reviews of the literature on the impact of COVID-19 on the service industry, with a focus on tourism, healthcare, IT, and communication and education. The review showed that the impact extended beyond business performance to other areas, such as mental health and well-being. This review will provide a comprehensive understanding of COVID-19's effects on the service sector, as well as those of its alternatives and potential future practices.

Keywords


Service industry; COVID-19; Impact; Economic; Well-being

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